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Seachem Tech Support is available to answer questions posted to this forum Monday through Friday, 8:30 AM to 5:00 PM EST. Questions posted over the weekend will be addressed the following Monday. Thank you for your patience.
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#1
01-17-2009, 13:23
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My Excel is frozen
Apparently my excel arrived last night and unfortunately froze overnight. They are about 60% solid this morning.
Is the excel ruined? Or will it be ok once it thaws out? Normaly I don't have this sort of issue (packages are dropped off in a protected door entryway) but as you know its been very cold out lately. 
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#2
01-19-2009, 12:33
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Re: My Excel is frozen
This often happens during shipping, and the Excel will be just fine to use after allowed to thaw out to room temperature. The product will not be degraded in any way.
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#4
01-20-2009, 08:50
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Re: My Excel is frozen
You're very welcome!
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